Frequently Asked Questions:

What is your cancellation/weather policy?

• CANCELLATION POLICY: House of Bounce requires a minimum of 24 hours notice of cancellation or rescheduling. Once we have confirmed delivery, loaded inflatables on the truck and/or have set up at your event we are unable to cancel and issue refunds. House of Bounce will notify you in advance of inclement and dangerous weather that would make for unsafe conditions. We can either reschedule or cancel your booking with a full refund.

Does HOB issue refunds?

• REFUND POLICY: HOB will issue refunds with a minimum of 24 hours notice of cancellation for your event. You may contact us at 912-322-9010 to discuss further. Please allow 2-3 days for processing to see a refund issued to your credit card. Once we have confirmed delivery, loaded rentals on truck and/or have set up at your event, we are unable to issue any refunds.

Why is there a holiday surcharge?

• Holidays are a busy time of year for everyone. We want to make sure our employees are treated well when they are out making deliveries to make your event special.

Can I keep the rental for the weekend?

• Maybe...it all depends on our delivery schedule for that weekend and if the item you are renting has been requested for another event. If you would like to secure your rental for the weekend, be sure to reserve the days you want at check out.

Can I use the slide wet even though I paid for dry only?

• We have our slides listed as wet or dry for a very special reason. When units are used wet, we have to plan pick-ups knowing that it takes us a little longer to dry, clean, and load a wet unit.

How many outlets do I need for set up?

• It all depends on which unit you choose. If you pick an obstacle course, more than likely you will need more than 1 outlet.

What does my booking include?

• Your booking includes inflatable, delivery (if you're in our 20 mile radius of our shop), set-up, electrical cords, blower, take-down and pick-up.

Will the unit ruin my grass?

• We know that grass needs sunlight and water to flourish and it won't get that once a large inflatable is on it for hours at a time. But, once we pick-up be sure to give it lots of water and sunshine and it will be as good as new!